Support

XFUSION Support

At XFUSION, we’re committed to supporting riders long after their product leaves the box. Whether you’re registering a new product, submitting a warranty request, or looking for service guidance, our support team is here to help keep your suspension performing at its best.

Below you’ll find important information about our warranty coverage, maintenance expectations, and how to get support when you need it.

Product Registration

We strongly recommend registering your product after purchase. Product registration helps us provide faster support, verify warranty coverage, and keep you informed about important updates or service information.

Register Your Product

Warranty Coverage

XFUSION offers a 24-month limited warranty to the original owner, covering defects in materials or workmanship. Our products are engineered for durability and performance, and this warranty ensures confidence in every ride.

What’s Covered

  • Manufacturing defects in materials or workmanship
  • Structural failure under normal and intended use

What’s Not Covered

  • Normal wear and tear (including bushings, seals, fluids, and cosmetic wear)
  • Damage caused by crashes, misuse, abuse, or accidents
  • Modifications or installation of non-original or incompatible parts
  • Improper installation or service performed by unqualified individuals
  • Damage caused by neglect, improper storage, or lack of routine maintenance

Warranty Conditions

  • Warranty applies to the original purchaser only and is non-transferable
  • Coverage is valid for 24 months from the date of purchase
  • Proof of purchase and a photo of the product serial number are required for all claims
  • Certain products (such as dropper posts) may require additional verification, including a marked cartridge decal
  • All warranty claims must be submitted through our Warranty Request Form
  • Once approved, a Return Authorization (RA) number will be issued before any product is sent in

Submit a Warranty Request

Maintenance & Service

To keep your product performing properly and to maintain warranty eligibility, regular maintenance is required. Please follow the service intervals and procedures outlined in your product’s owner’s manual. Proper cleaning, inspection, and servicing are essential to long-term performance.

Failure to follow recommended maintenance guidelines may result in warranty denial.

Contact Support: support@xfusionshox.us