Terms of service

Terms of Service

Last updated: September 17, 2026

OVERVIEW

Welcome to XFUSION SHOX. The terms “we,” “us,” and “our” refer to XFUSION SHOX USA LLC.

XFUSION SHOX operates this store and website, including all related information, content, features, tools, products, and services provided through the website (collectively, the “Services”). Our online store is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with any policies referenced herein (collectively, the “Terms”), describe your rights and responsibilities when accessing or using the Services.

Please read these Terms carefully. They contain important information regarding your legal rights, including provisions regarding warranties and limitations of liability.

By visiting, interacting with, purchasing from, or otherwise using the Services, you agree to these Terms and our Privacy Policy. If you do not agree to these Terms, you should not access or use the Services.

SECTION 1 - ACCESS AND ACCOUNT

By using the Services, you represent that you are at least the age of majority in your state, province, or jurisdiction of residence, or that you have reached the age required to enter into a binding agreement under applicable law.

To use certain features of the Services or make a purchase, you may be required to provide information such as your name, email address, billing information, payment information, and shipping address.

You represent that all information you provide is accurate, current, and complete and that you have the right to provide such information.

You are responsible for maintaining the confidentiality and security of your account credentials and for activity occurring through your account. You may not sell, transfer, assign, or license your account to another person.

SECTION 2 - OUR PRODUCTS

We make reasonable efforts to accurately display and describe the products offered through our online store. However, product colors and appearance may vary depending on your display, device settings, photography, and other factors.

Product specifications, appearance, packaging, components, availability, and pricing may be updated or changed from time to time.

We reserve the right to modify or discontinue any product at any time without notice and may limit quantities available to any person, geographic region, or jurisdiction where permitted by law.

Product Compatibility, Installation, and Use

XFUSION products include bicycle suspension forks, rear shocks, dropper seatposts, springs, service parts, accessories, and other bicycle components that must be correctly selected, installed, adjusted, maintained, and used.

Customers are responsible for confirming product compatibility before installation. Relevant compatibility requirements may include, but are not limited to:

  • Wheel size

  • Suspension travel

  • Axle size and spacing

  • Steerer configuration

  • Fork offset

  • Shock dimensions and stroke

  • Mounting hardware

  • Seatpost diameter and travel

  • Spring dimensions and spring rate

  • Brake mounting requirements

  • Frame and bicycle manufacturer specifications

XFUSION products should be installed, adjusted, serviced, and maintained in accordance with applicable XFUSION instructions, specifications, service intervals, and technical documentation.

Where appropriate, installation and service should be performed by a qualified bicycle mechanic or suspension service professional.

Improper installation, incompatible components, unauthorized modification, improper setup, insufficient maintenance, misuse, crash damage, or use outside the product's intended application may affect performance and may result in damage to the product, bicycle, other property, or personal injury.

If you are unsure whether a product is appropriate or compatible with your bicycle or intended use, please contact XFUSION before installation.

SECTION 3 - ORDERS

When you place an order through the Services, you are making an offer to purchase the products included in that order.

XFUSION SHOX reserves the right to accept, decline, limit, or cancel an order where permitted by law, including in cases involving product availability, suspected fraud, incorrect pricing or product information, payment issues, or other circumstances affecting our ability to fulfill the order.

An order is not considered accepted until we confirm the order and successfully process the applicable payment.

Please review your order carefully before submitting it. Once an order enters processing or has been shipped, we may be unable to modify or cancel it.

If we cancel or materially modify an order, we will attempt to contact you using the email address, phone number, or other contact information provided with the order.

Returns and exchanges are governed by our Refund Policy.

Products purchased through our consumer online store are not intended for unauthorized commercial resale. Dealer, distributor, OEM, service center, and other commercial purchases may be subject to separate agreements or terms.

SECTION 4 - PRICES, TAXES, AND BILLING

Prices, discounts, promotions, and product availability are subject to change without notice.

The price charged for a product will generally be the price displayed when the order is submitted, subject to correction of obvious errors.

Unless otherwise stated, displayed prices may not include applicable sales tax, shipping charges, customs duties, import taxes, brokerage fees, or other charges.

Any applicable charges will be displayed or calculated at checkout where supported.

Promotional offers may be subject to additional terms. If promotional terms conflict with these Terms regarding the specific promotion, the promotional terms will control.

You agree to provide current, complete, and accurate payment and account information for purchases made through the Services.

You represent that you are authorized to use the payment method provided and agree to pay all authorized charges associated with your purchase.

SECTION 5 - SHIPPING AND DELIVERY

Orders are shipped according to our Shipping Policy.

Processing and delivery dates are estimates unless expressly stated otherwise. Delivery times may be affected by shipping carriers, weather, customs processing, holidays, incorrect address information, or other circumstances outside our reasonable control.

Tracking information may be provided after your order ships.

Risk of loss for products purchased through our consumer online store passes to you upon delivery, except where otherwise provided by applicable law.

Customers are responsible for providing an accurate and complete delivery address.

International orders may be subject to customs duties, import taxes, brokerage charges, or other government-imposed fees as described in our Shipping Policy.

SECTION 6 - INTELLECTUAL PROPERTY

The Services and their contents, including trademarks, trade names, product names, logos, text, graphics, photographs, images, videos, audio, product information, designs, software, and other materials, are owned by or licensed to XFUSION SHOX, its affiliates, or licensors and are protected by applicable intellectual property laws.

The Services are provided for your personal and lawful use.

Except as expressly permitted by law or with our prior written permission, you may not reproduce, distribute, modify, republish, display, transmit, sell, license, create derivative works from, or commercially exploit content from the Services.

Nothing in these Terms grants you any ownership interest or license in XFUSION SHOX trademarks, copyrights, patents, designs, or other intellectual property except as expressly stated.

XFUSION SHOX names, logos, product names, designs, and slogans may be trademarks of XFUSION SHOX or its affiliates or licensors and may not be used without permission.

Shopify names, trademarks, logos, and related intellectual property are owned by Shopify.

All other trademarks appearing through the Services belong to their respective owners.

SECTION 7 - OPTIONAL TOOLS

We may provide access to tools, features, applications, or services offered by third parties.

We may not control, monitor, or have input into those third-party services.

To the extent permitted by applicable law, third-party tools are provided on an “as is” and “as available” basis. Your use of a third-party service may also be subject to that provider's separate terms and privacy policies.

You should review and understand the applicable terms before using third-party services.

New features, tools, or resources made available through the Services may also be subject to these Terms.

SECTION 8 - THIRD-PARTY LINKS

The Services may contain links to or integrations with websites or platforms operated by third parties.

We are not responsible for evaluating or guaranteeing the content, accuracy, availability, security, products, services, privacy practices, or policies of third-party websites.

If you access a third-party website or service, you do so subject to that provider's terms and policies.

Questions or claims relating to products or services purchased directly from a third party should generally be directed to that third party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

XFUSION SHOX is powered by Shopify, which provides technology that enables us to provide the Services.

However, purchases made from our online store are transactions directly between you and XFUSION SHOX.

Shopify is not the seller of XFUSION products and is not responsible for the fulfillment, quality, installation, use, warranty, or performance of products purchased directly from XFUSION SHOX, except to the extent Shopify separately provides a consumer service directly to you.

To the fullest extent permitted by applicable law, Shopify and its affiliates are not responsible for claims arising solely from your purchase or use of products sold by XFUSION SHOX.

SECTION 10 - PRIVACY

Personal information collected through the Services is handled in accordance with our Privacy Policy.

Because our Services are hosted by Shopify, Shopify also collects and processes certain personal information relating to your access to and use of the Services.

Information submitted through our Services may be transmitted to or processed by Shopify and other service providers, including service providers located outside the country in which you reside.

For information about Shopify's processing of consumer personal information, please review the Shopify Consumer Privacy Policy:

https://www.shopify.com/legal/privacy/consumers

Additional information regarding privacy controls provided by Shopify can be found at:

https://privacy.shopify.com/

Please review our Privacy Policy for additional information regarding how XFUSION SHOX collects, uses, shares, and protects personal information.

SECTION 11 - FEEDBACK, REVIEWS, AND SUBMISSIONS

If you voluntarily submit product reviews, photographs, videos, suggestions, ideas, comments, feedback, proposals, or other content to us (“Feedback”), you represent that you have the right to provide that Feedback.

Unless otherwise agreed in writing, you grant XFUSION SHOX a non-exclusive, worldwide, royalty-free, sublicensable license to use, reproduce, modify, publish, display, distribute, and otherwise use Feedback for purposes related to our business, products, Services, marketing, and promotional activities.

You represent that your Feedback will not violate the rights of another person, including intellectual property, privacy, publicity, or other proprietary rights, and will not contain unlawful, abusive, defamatory, obscene, fraudulent, or malicious content.

You are responsible for the Feedback you submit and its accuracy.

Where applicable, you are responsible for disclosing any compensation, free product, discount, sponsorship, or other incentive received in connection with a review or endorsement.

We reserve the right, but do not have an obligation, to moderate or remove Feedback where permitted by law.

SECTION 12 - ERRORS, INACCURACIES, AND OMISSIONS

Information provided through the Services may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, specifications, compatibility, pricing, promotions, shipping charges, transit times, inventory, or availability.

We reserve the right to correct errors, update information, or cancel or modify affected orders where permitted by applicable law.

If an order is canceled after payment due to an error on our part, the applicable payment will be refunded.

SECTION 13 - PROHIBITED USES

You may use the Services only for lawful purposes.

You may not use the Services to:

  • Violate applicable laws or regulations

  • Infringe intellectual property or other legal rights

  • Harass, threaten, abuse, defame, or harm another person

  • Submit false, deceptive, or misleading information

  • Distribute spam or unauthorized promotional communications

  • Impersonate another person or organization

  • Upload or transmit malicious software, viruses, or harmful code

  • Scrape, crawl, harvest, or collect information through unauthorized automated means

  • Circumvent security, access controls, or technical restrictions

  • Interfere with the operation or security of the Services

  • Use the Services for fraudulent or malicious activity

  • Exploit or commercially resell access to the Services without authorization

We may suspend or terminate access to the Services if we reasonably determine that these Terms have been violated.

SECTION 14 - TERMINATION

We may suspend or terminate your access to the Services where permitted by law, including for violations of these Terms, fraudulent activity, misuse of the Services, security concerns, or unlawful activity.

Termination does not eliminate payment obligations or other liabilities incurred before termination.

Provisions that by their nature should survive termination will remain in effect, including provisions regarding intellectual property, feedback, warranties, limitation of liability, indemnification, governing law, and other accrued rights or obligations.

SECTION 15 - DISCLAIMER OF WARRANTIES

Nothing in these Terms eliminates or limits any warranty, consumer protection, or other right that cannot legally be excluded or limited.

Any product-specific written warranty provided by XFUSION SHOX will apply according to its stated terms.

Except for any express written warranty provided by XFUSION SHOX and to the fullest extent permitted by applicable law, the Services are provided on an “as is” and “as available” basis.

We do not guarantee that access to the website or Services will always be uninterrupted, timely, secure, or error-free.

Information provided through the Services is intended for general informational purposes. Although we make reasonable efforts to provide accurate product information, compatibility and technical requirements can vary between bicycles, frames, manufacturers, model years, and applications.

Customers should confirm compatibility and follow applicable product instructions before installation or use.

To the fullest extent permitted by law, we disclaim implied warranties that may otherwise apply, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, except where such warranties cannot legally be excluded.

Some jurisdictions do not permit certain warranty exclusions or limitations, so portions of this section may not apply to you.

SECTION 16 - LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

To the fullest extent permitted by applicable law, XFUSION SHOX and its affiliates, officers, directors, employees, agents, contractors, service providers, and licensors will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from or related to your use of the Services.

This may include, where permitted by law, loss of profits, revenue, data, savings, business opportunity, or other similar losses.

The limitations in this section do not override any rights available to you under applicable consumer protection law or any express written XFUSION product warranty.

Nothing in these Terms is intended to disclaim liability for conduct or injury where such liability cannot legally be waived or limited.

SECTION 17 - INDEMNIFICATION

To the fullest extent permitted by applicable law, you agree to indemnify and hold harmless XFUSION SHOX, Shopify, and their respective affiliates, officers, directors, employees, agents, contractors, licensors, and service providers from third-party claims, losses, liabilities, damages, and reasonable legal expenses arising from:

  1. Your material violation of these Terms;

  2. Your violation of applicable law;

  3. Your infringement of another person's legal rights; or

  4. Your unlawful or unauthorized use of the Services.

We may assume control of the defense of a claim subject to indemnification, and you agree to provide reasonable cooperation.

SECTION 18 - SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law or severed to the minimum extent necessary.

The remaining provisions will continue in full force and effect.

SECTION 19 - WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce a right under these Terms does not constitute a waiver of that right.

These Terms, together with any policies or additional terms incorporated by reference, constitute the agreement between you and XFUSION SHOX regarding your use of the Services and supersede prior agreements relating to the same subject matter.

Nothing in this section limits any rights that cannot be waived under applicable law.

SECTION 20 - ASSIGNMENT

You may not assign or transfer your rights or obligations under these Terms without our prior written consent, except where applicable law provides otherwise.

We may assign or transfer our rights and obligations in connection with a merger, acquisition, restructuring, sale of assets, corporate reorganization, or other legitimate business transaction, subject to applicable law.

SECTION 21 - GOVERNING LAW

These Terms and any dispute arising from or relating to the Services will be governed by the laws of the State of Idaho and applicable federal law, without regard to conflict-of-law principles, except to the extent the laws of your jurisdiction provide consumer rights or protections that cannot lawfully be waived.

Subject to applicable law, disputes relating to these Terms or the Services may be brought in courts of competent jurisdiction located in Idaho.

Nothing in this section limits any right a consumer may have under applicable law to bring a claim in another jurisdiction or forum.

SECTION 22 - HEADINGS

Section headings are included for convenience only and do not affect the interpretation of these Terms.

SECTION 23 - CHANGES TO THESE TERMS

You can review the current version of these Terms on this page.

We may update these Terms from time to time to reflect changes to our Services, products, business practices, policies, or applicable legal requirements.

When required by law, we will provide appropriate notice of material changes.

Unless otherwise required by applicable law, changes will become effective when posted or on the date stated in the applicable notice.

Continued use of the Services after revised Terms become effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.

SECTION 24 - CONTACT INFORMATION

Questions about these Terms of Service may be sent to:

XFUSION SHOX USA LLC
Email: support@xfusionshox.us

Additional business contact information, including our business address and phone number, is available on our Legal Notice or Contact page.

These Terms should be read together with our:

  • Privacy Policy

  • Refund Policy

  • Shipping Policy

  • Legal Notice