Shipping Policy

At XFUSION, we know you're excited to get your new suspension products on your bike. We work hard to process and ship orders quickly so you can spend less time waiting and more time riding.

All orders are fulfilled from our U.S. location in Boise, Idaho.

Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed. Many orders may ship sooner depending on product availability and order volume.

Orders placed on weekends or holidays will begin processing on the next business day.

Business days are Monday through Friday, excluding recognized holidays.

During product launches, promotions, holidays, or periods of high order volume, processing times may occasionally be longer.

Product availability is displayed on our website. Preorder and special-order products may have different estimated shipping dates, which will be communicated when applicable.

Once your order ships, you will receive a shipping confirmation email with tracking information.

Shipping Rates

We offer free standard shipping on qualifying U.S. orders of $100 USD or more and qualifying orders to Canada and Mexico of $250 USD or more. Available shipping charges for orders below these thresholds and expedited shipping options are displayed at checkout.

Free Shipping Thresholds

• United States, including Alaska, Hawaii, and supported U.S. territories: Free shipping on orders of $100 USD or more.

• Canada and Mexico: Free standard shipping on qualifying orders of $250 USD or more.

Free shipping eligibility is calculated using the order subtotal after discounts and before applicable taxes and duties.

For U.S. orders below $100 USD, available shipping rates are displayed at checkout.

Free shipping applies to eligible standard shipping services. Expedited shipping, oversized shipments, certain special-order products, or other excluded items may incur additional shipping charges.

XFUSION reserves the right to select the most appropriate carrier and standard shipping service for orders qualifying for free shipping.

Domestic Shipping

We ship throughout the United States using established shipping carriers, including UPS, USPS, FedEx, and other available providers.

Standard Shipping

Standard shipping typically takes 3–7 business days after an order has shipped, depending on the destination and carrier.

Orders qualifying for free shipping will be shipped using an available standard delivery service selected by XFUSION.

Expedited Shipping

For customers who need their products sooner, expedited shipping options may be available at checkout.

Available services may include:

• Two-Day Shipping: Estimated delivery within two business days after shipment.

• Next-Day Shipping: Estimated delivery on the next business day after shipment.

Expedited services are subject to carrier availability and destination restrictions.

Please remember that estimated delivery times begin once your order has shipped and do not include order processing time.

Carrier delivery estimates are not guaranteed unless specifically stated by the selected shipping service.

For time-sensitive orders, we recommend contacting us before placing your order so we can help determine the best available shipping option.

Alaska, Hawaii & U.S. Territories

Orders shipping to Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, and other supported U.S. territories qualify for free standard shipping on orders of $100 USD or more. For orders below $100 USD, available shipping rates are displayed at checkout.

Available shipping services may include USPS, UPS, or other carriers depending on the destination.

Orders to these locations may require additional processing and transit time.

If you need an order urgently, please contact us at support@xfusionshox.us before placing your order.

International Shipping

XFUSION currently offers international shipping to Canada and Mexico from our U.S. location.

We are committed to making international purchasing as straightforward as possible, with clear shipping rates and applicable import charges displayed during checkout.

International Shipping Rates

We offer free standard shipping on qualifying orders to Canada and Mexico of $250 USD or more. For orders below $250 USD, shipping rates are calculated and displayed at checkout based on the available service and shipment details. Any available expedited shipping options are charged separately at the rates shown at checkout.

International Carriers & Delivery Times

We use trusted international carriers, including UPS, FedEx, DHL, and other available shipping providers.

Carrier selection depends on the destination, package size, delivery requirements, and available services.

Estimated international transit times vary by carrier and destination.

Express international shipping may offer delivery within approximately 3–7 business days after shipment, while economy services may require additional transit time.

These are estimates only. Customs processing, local delivery conditions, and carrier delays may affect actual delivery dates.

Shipments to Mexico may experience additional customs processing or delivery delays depending on the destination and selected carrier.

Duties, Taxes & Customs

Orders to Canada and Mexico processed through Shopify Managed Markets ship delivered duty paid (DDP). Import duties are included in the displayed product prices. Applicable taxes are included in prices or added at checkout based on the destination.

For these Managed Markets orders, duties and import taxes are settled before delivery, so you should not be asked to pay those charges again when your package arrives. If a carrier requests an additional import payment, please contact us at support@xfusionshox.us for assistance.

All international shipments are declared at their accurate commercial value. We cannot mark purchases as gifts or alter declared values to reduce customs charges.

Customers are responsible for ensuring that the products ordered can legally be imported into their destination country.

International shipments may experience customs clearance delays outside of XFUSION's control.

Shipping Confirmation & Tracking

Once your order has shipped, you will receive an email containing your tracking information and carrier details.

Tracking information may take up to 24 hours to update after the carrier receives your package.

You can use your tracking number to monitor the status of your shipment through the carrier's website.

Delivery Information

Most shipments will be delivered directly to the shipping address provided at checkout.

Depending on the carrier, shipment value, or delivery location, a signature may be required.

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error in your shipping information, please contact us immediately at support@xfusionshox.us.

We will make reasonable efforts to correct shipping information before an order is dispatched. However, changes cannot be guaranteed once an order has been processed or shipped.

Additional costs resulting from incorrect or incomplete shipping information may be the responsibility of the customer.

Shipping Delays, Lost Packages & Damage

While we work hard to ensure timely delivery, shipping delays can occasionally occur due to weather, holidays, customs processing, carrier disruptions, or other circumstances outside our control.

Once your order has been handed over to the shipping carrier, transit and delivery times are subject to the carrier's operations.

If your package is significantly delayed, appears lost, or is marked as delivered but cannot be located, please contact us at support@xfusionshox.us.

We will work with the shipping carrier to investigate the issue and help determine the appropriate next steps.

If your order arrives damaged, please retain the product and all original packaging.

Contact us as soon as possible and include photographs of the damaged product, shipping box, packaging materials, and shipping label when available.

This information helps us investigate shipping damage and process any applicable carrier claims.

Order Changes & Cancellations

We understand that plans can change.

If you need to modify or cancel an order, please contact us as soon as possible at support@xfusionshox.us.

For orders shipping to Canada or Mexico, the configured cancellation-request window is 15 minutes after placing the order, provided the items have not been fulfilled. Please contact us immediately if you need to cancel.

For U.S. orders, please contact us before the order enters the fulfillment process to request cancellation. For order modifications, contact us as soon as possible so we can review the available options.

Once an order has been packed, fulfilled, or shipped, changes and cancellations may no longer be possible.

If your order has already shipped, please refer to our Return & Refund Policy for information about returning eligible products.

Refused or Undeliverable Shipments

If a shipment is refused by the recipient or returned due to an incorrect address, failed delivery attempts, or unpaid import charges, any resulting shipping, return transportation, customs, or carrier fees may be deducted from an applicable refund.

Refunds for returned shipments will be processed after the products have been received and inspected.

Products that are lost, abandoned, or not returned to XFUSION due to customer refusal or failure to complete delivery requirements may not be eligible for a full refund.

Please contact us if you experience any delivery issues so we can help resolve them before a shipment is returned.

Returns & Exchanges

We want you to be confident in your XFUSION purchase.

If you need to return or exchange an item, please review our separate Return & Refund Policy for information about eligibility, return authorization, shipping costs, and refund processing.

Returns and exchanges must be arranged directly with XFUSION before products are shipped back to us.

Purchases made through independent bicycle retailers or other third-party sellers are subject to the original seller's return policies.

Questions or Shipping Assistance

If you have questions about your order, shipping options, international delivery, or tracking information, we're happy to help.

XFUSION SHOX USA LLC

Email: support@xfusionshox.us